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  • Answer count
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  • First answer
    February 19, 2013
  • Last answer
    September 19, 2014
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BroanCustomerService's Answers
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Is the Broan range hood model 5830SS listed for use in a manufactured home (mobile home). If yes, please provide technical document that states this.

Thank you for your question. In order to assist you further in this matter, please contact our Technical Support group. They may be reached at 800-637-1453.
1 day ago
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BroanCustomerService
 
63000 Series 900 CFM, 27-5/8" x 39-3/8" (70 cm x 100 cm) Island Chimney Mount Range Hood in Stainless Steel
 

Blower problem

I have a problem with the blower. One of the blower was giving a nosiy metal scratching sound when turn on the ventilation. What may be the problem? Where to buy a replacement and how to replace?
Thank you for your inquiry. It sounds as though there is either a problem with the motor or blower wheel portion of your hood. Please contact our Technical Support group at 800-637-1453 for further direction and assistance.
1 day ago
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BroanCustomerService
 

how do I lower the light bulb connector on Broan RP130ss

I can't rotate the bulb when I get it pushed in because the bulb is flush with the hood.
Thank you for your question. To assist you further in this matter, please contact our Technical Support group at 800-637-1453. They will be glad to help you in any way they can.
1 day ago
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BroanCustomerService
 

Is there an upgrade kit for Aubrey 7550 or what is the model # for replacement motor and accessories?

Thank you for your question regarding the 7550 exhaust fan. The 690 upgrade kit is not designed to be used with the 7550 exhaust fan. The motor and impeller are available for purchase in the “Shop for Parts” link on our webpage. The part number for the motor is 02200-54 and the part number for the impeller is 99111002. Customer Service can also assist you at 1-800-558-1711.
2 days ago
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BroanCustomerService
 

I have a Broan extractor fan in my bath room. It seems to be emitting a screech sound twice a minute. I am totally perplexed. What can it be?

Thank you for your question regarding your bathroom exhaust fan. It sounds like something could be loose or rubbing inside the housing. Please contact Broan-NuTone Canada directly at 888-882-7626 for more assistance. Please have your model number ready when you contact them. Thank you.
2 days ago
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BroanCustomerService
 

What is the model number for the charcoal filter that goes with this range hood model b3036ss for non-ducting setup?

Thank you for your question regarding the B3036SS range hood. The part number for the charcoal filter is 97018088. You can order the filter through the Customer Service Department at 1-800-558-1711 or by clicking on the Shop for Parts link at the top of the Broan website.
2 days ago
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BroanCustomerService
 

An 8 yr old HS110UE humidity sensing bathroom fan will not shut off

The room is not humid enough to warrant the fan being on. Will cleaning the sensor help? If so, how do I clean it?
I am certain the fan is in the auto position not the manually ON position.
Thank you for your question on the model HS110UE humidity sensing exhaust fan.We would recommend that you contact our Technical Support Department directly so they can discuss this with you further. They can be reached at 800-637-1453 for troubleshooting assistance.
2 days ago
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BroanCustomerService
 

How to I put the bulb back in?

By the way, I really hate this bulb set up. I have had a very very hard time getting it out every time. I pulled a muscle in my back just now contorting myself to try to push hard enough to get the bulb to turn. I finally had to get a screw driver and pry it out part way, then push and turn. Now the new bulb won't go in. I use a flashlight so I can see the holes, I gently push the prongs in the direction of the holes, but when I think the prongs are in position I cannot get them to go in. I really will never get this kind of range hood again. If I weren't selling my house in a year, I would buy a whole new range hood just to keep from having to experience this frustration every time a bulb goes out!!!
Thank you for your question on the range hood with the GU1035 light bulb. The bulb should just push in and turn clockwise approximately ½ inch. You may have damaged the socket when you removed the bad bulb. Please contact the Technical Service Department at 800-637-1453 for assistance. Please have the model or series number of your hood ready for them as well.
2 days ago
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BroanCustomerService
 

need drop in replacement for a S120L-A

Is There a replacement for a S120L-A . I need to reuse my existing housing

Doug White
510 453 2362
mntcad@sbcglobal.net
Thank you for your question on the model S120L exhaust fan/light/night light. The only parts available for the S120L would be the original replacement parts. The power unit assembly is part number 97009800 and you can get this through the “Shop for Parts” link at the top of our web site page or by contacting customer service at 1-800-558-1711.
2 days ago
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BroanCustomerService
 

What would cause no heat to come out when on?

Model 100HL was installed in our new bathroom. One switch has the light & exhaust fan on it, the other switch the heater & fan. Things are working, but there is no heat coming down. Is it a noticeable heat that we should feel or just a luke warm heat. The unit was purchased at a Lowes facility in Piscataway.
Thank you for your question on the Broan model 100HL. Please contact our Technical Support Department directly for more assistance at 1-800-637-1453.
2 days ago
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BroanCustomerService