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  • Answer count
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    February 19, 2013
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    April 17, 2014
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BroanCustomerService's Answers
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Lens cover

I need to replace the lens cover for the light bulbs on a 30" range hood color white
I cannot find the model number. Approx. 11 years old. Purchased from Lowes
Thank you for your question on range hoods. We cannot give you specific information without a model number. Please contact the Technical Service Department at 800-637-1453 for assistance.
1 day ago
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BroanCustomerService
 
36", Stainless Steel, Chimney Hood, Internal Blower, 370 CFM
 

What is the noise level in decibels at each fan setting?

Thank you for your question on the model RM523604 range hood. The RM523604 is rated at 7 sones when operating at high speed (370 CFM). Please contact the Technical Service Department at 800-637-1453 for further assistance.
1 day ago
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BroanCustomerService
 
Ultra Silent Series, Heater/Fan/Light, 1500W Heater, 120W Incandescent Bulb, 7W Nightlight, 100 CFM
 

Not heating?

I have this fan and the heater has quit working. What are my options for repair. I like the fan and would like to keep it.
Thank you for your question on the model QTX100HL exhaust fan/heater/light/night light. If the heater is blowing cold air, you would need a new heater coil. If the heater is completely dead, you would probably need a new thermal protector. Please contact the Technical Service Department at 800-637-1453 for assistance.
1 day ago
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BroanCustomerService
 
35-3/8" X 25-5/8", Island version, Stainless steel, Curved Glass Canopy, 500 CFM, Electronic control
 

can this be mounted to match a vaulted ceiling angle?

Thank you for your question on the model EI5936SS range hood. The EI5936SS is only designed to be installed on a flat, horizontal ceiling. It is not designed to be installed on a vaulted ceiling.
1 day ago
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BroanCustomerService
 
Very Quiet 110 CFM ENERGY STAR® Fan Model QT110E
 

50 sq ft bathroom and exhaust run is 12' is a qt110e large enough to handle it

Thank you for your question on the model QT110E exhaust fan. The QT110E is designed for bathrooms up to 100 square feet with an eight foot ceiling. The QT110E can handle up to 13 feet of four inch, straight, rigid duct work without losing any CFM. You would need to reduce that distance by four feet for every elbow.
1 day ago
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BroanCustomerService
 
24" Convertible Range Hood, Stainless Steel
 

What is the purpose of the black plastic strip that was taped inside the range hood.

User submitted photo
Thank you for your question on the model F402404 range hood. The black plastic strip is to be used to block the front grill when the hood is installed ducted. Please contact the Technical Service Department at 800-637-1453 for further assistance.
1 day ago
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BroanCustomerService
 

I need a cover for my bathroom fan

Our fan is Model # QTR090C and the electrician lost the cover. Where can I get another and what is it called (reference#)?
Thanks
Thank you for your question on the model QTR090C exhaust fan. The grille assembly for the QTR090C is part number 97016497. Please contact our Canadian office at 905-670-2500 for assistance.
1 day ago
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BroanCustomerService
 
Wall Cap for 3-1/4" x 10" Duct for Range Hoods and Bath Ventilation Fans
 

wind noise?

This wall cap works well but is there any way to keep the wind from rattling it? Thanks
Thank you for your question on the model 639 wall cap. The 639 has a spring operated damper and normally would not rattle in the wind. Please contact the Technical Service Department at 800-637-1453 for assistance.
1 day ago
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BroanCustomerService
 

how far above the stove do I install?

Thank you for your question on range hoods. We cannot give you specific information without a model number, but most of the time you would want the bottom of the hood to be 24” – 30” above the cook top. Please contact the Technical Service Department at 800-637-1453 for further assistance.
1 day ago
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BroanCustomerService
 
35-3/8" X 25-5/8", Island version, Stainless steel, Curved Glass Canopy, 500 CFM, Electronic control
 

I have 48" between the cook top and the above soffit. Also have old power unit outside about 12" round , would I need to replace with cap.

Looking at Broan EI5936SS
Thank you for your question on the model EI5936SS range hood. The EI5936SS has a built-in power unit and would not use an exterior mounted fan. You would need to replace the exterior power unit with a cap. Please contact the Technical Service Department at 800-637-1453 for further assistance.
1 day ago
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BroanCustomerService